Terms & Conditions

These Terms & Conditions ("Terms") govern your use of Townsie (the "Service"), a conversational local-discovery platform operated by West Coast Content Company ("we", "us", "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Who you're contracting with

The Service is provided by West Coast Content Company. You confirm that you are of legal age (or have authority to bind the organization you represent) and that the information you give us is accurate and kept up to date.

2. The Service

Townsie provides an AI-powered chat interface that helps visitors discover local businesses, and tools that let business owners create and maintain a profile, receive bookings, and collect reviews. Features and plans may change over time.

3. Acceptable use

You agree not to misuse the Service. In particular, you must not:

use the Service for unlawful, fraudulent, or harmful purposes;
send spam, deceptive content, or impersonate any person or business;
infringe intellectual property or privacy rights of others;
probe, scan, scrape, or otherwise interfere with the security or integrity of the Service, or upload malware;
resell, sublicense, or redistribute the Service without our consent.

4. Your account and content

You are responsible for keeping your account credentials confidential and for activity that happens under your account. You retain rights to content you submit (such as business profiles, photos, and answers given during onboarding) and grant us a limited license to host, display, and process that content solely to operate the Service.

5. AI-generated content

The Service uses AI models to generate replies, summaries, and recommendations. Outputs may be inaccurate or incomplete and should not be relied on as professional, legal, medical, or financial advice. You are responsible for reviewing any AI output before acting on it or sharing it publicly.

6. Intellectual property

We retain all rights, title, and interest in the Service, including the software, design, branding, and documentation. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have selected. You may not reverse engineer or attempt to circumvent technical limits.

7. Payments, billing, taxes, and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation, and refund mechanics are governed by Paddle's Buyer Terms. Our own refund window is described on our Refund Policy page.

8. Service availability

We work to keep the Service available and reliable, but we do not guarantee that it will be uninterrupted, secure, or error-free. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose.

9. Suspension and termination

We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious policy violations. You may stop using the Service at any time.

10. Liability

To the fullest extent permitted by law, our aggregate liability for any claim arising out of or related to the Service is limited to the fees you paid us in the twelve months before the event giving rise to the claim. We are not liable for indirect, consequential, or special damages, including loss of profits, data, or goodwill.

11. Changes to the Terms

We may update these Terms from time to time. When we do, we'll update the "Last updated" date above. Continued use of the Service after changes means you accept the updated Terms.

12. Contact

Questions about these Terms? Reach us through the contact form on the site, or via the support channel listed in your account.