Refund Policy

Townsie is operated by West Coast Content Company. We want you to be happy with your subscription.

30-day money-back guarantee

If you're not satisfied with your Townsie subscription, you can request a full refund within 30 days of your initial purchase. Refunds are processed by our payment provider, Paddle, which is the Merchant of Record for all orders placed through Townsie.

How to request a refund

To request a refund, visit paddle.net and look up your order using the email address you used at checkout, or reach out to our support team and we'll help you start the process.

Canceling a subscription

You can cancel a subscription at any time from your dashboard or via Paddle. When you cancel, you keep access until the end of the current billing period and aren't billed again.

Questions

If you have any questions about a charge or a refund, contact us through the support channel listed in your account and we'll respond promptly.